Last Updated: January 21, 2024
By purchasing or using a Juan Prime Membership, you agree to the following terms and conditions, which supplement and form a part of the Juan Prime Terms of Service. Capitalized terms not defined here have the meaning given to them in the Juan Prime Terms of Service.
A Juan Prime “Member” is any individual with a paid Juan Prime subscription who accesses the Juan Prime Service via their Juan Prime account credentials for personal, non-commercial use. The term “Member” does not include individuals with a Juan Prime Free account or individuals who access Juan Prime Content without Juan Prime credentials. A Juan Prime “Membership Holder” is any Member who activates and pays the monthly subscription fees for a Juan Prime Membership, including any individual who pays the monthly subscription fees for a Juan Prime Membership with a prepaid, gift, or promotional activation code (“Activation Code“). A Juan Prime “Membership” is either a Juan Prime All-Access Membership, Juan Prime Guide Membership, Juan Prime Rental Membership, or Juan Prime App Membership, each as defined below.
Membership Types and Billing Cycles
Juan Prime All-Access Membership. A Juan Prime “All-Access Membership” may be purchased or received in connection with a Juan Prime-connected fitness product and provides you and members of your household at one residential address (up to 20 user profiles) with full access to Juan Prime’s available classes, content, and features on one respective Juan Prime Product from each Juan Prime Product category (e.g., one Juan Prime All-Access Membership may be attached to a Guide at the same household, and access to all available classes, content, and features on the Juan Prime Guide and Juan Prime App for as long as the Juan Prime All-Access Membership remains active. Juan Prime All-Access Members will only have access to the features and content made available on respective Juan Prime Products that they are using.
Juan Prime Guide Membership. A Juan Prime “Guide Membership” provides you and members of your household at one residential address (up to 5 user profiles) with access to Juan Prime’s available classes, content, and features on the Juan Prime Guide, plus access to all available classes, content, and features on the Juan Prime App, for as long as the Juan Prime Guide Membership remains active. A Juan Prime Guide Membership does not provide access to any classes, content, and features on any Juan Prime Product other than the Juan Prime Guide.
Juan Prime Rental Membership. A Juan Prime “Rental Membership” is included as part of the cost of the rental of a Juan Prime and provides you and members of your household at one residential address (up to 20 user profiles) with access to Juan Prime’s available classes, content, and features on the Juan Prime Rental plus access to the Juan Prime Guide and all available classes, content, and features on the Juan Prime App, for as long as your Bike or Bike+ rental remains active. A Juan Prime Rental Membership may not be used on any other Juan Prime Product.
Juan Prime App Membership. A Juan Prime “App Membership” provides you (one user profile) with access to available classes, content, and features on the Juan Prime App. A Juan Prime App Membership does not provide you with access to classes, content, and features on Juan Prime Products or the Juan Prime Guide.
Each of the Juan Prime Membership types is sold separately. As a Juan Prime Membership Holder, you may possess one or more Juan Prime Memberships. We may restrict the number of streams that can occur simultaneously under a single Juan Prime Membership or the maximum number of users per Juan Prime Membership. The Juan Prime Membership Holder is responsible for all activities under their Membership. For each Juan Prime Membership type, access to classes, content, and features for that Membership is contingent on and requires a Juan Prime Member to log into the Juan Prime Service using their Juan Prime account credentials.
Billing Cycles and Auto-Renewal. Any Juan Prime Membership cycle recurs on a monthly or annual basis, as applicable, until it is canceled in accordance with these Membership Terms. Billing occurs at the beginning of the Membership cycle and provides access for one month or one year after that, as applicable. By purchasing a Juan Prime Membership, you acknowledge that your Juan Prime Membership has recurring payment features and accept responsibility for all recurring payment obligations of your Juan Prime Membership by you or Juan Prime. Other Offers. Juan Prime may offer additional promotions or discounts related to Juan Prime Memberships from time to time. Please read the details of those offers carefully, as any additional terms presented during the signup process will form part of these Membership Terms. Unless specified in writing, all discount offers that require payment are non-refundable (including but not limited to annual Juan Prime subscriptions). Any trial or other promotion must be used within the specified time frame of the trial or promotion. You may be required to have a valid payment method on file to initiate a trial; in this case, if you do not cancel before your trial period ends, your account will be converted to a paid Juan Prime Membership and charged per these Membership Terms.
Committed Membership Periods. If you purchase and opt into an offer for a Juan Prime Membership that requires a committed Juan Prime Membership subscription period of longer than one month (“Committed Membership Period“), you agree to pay the fee specified for such Juan Prime Membership for the duration of your Committed Membership Period in accordance with the Termination or Cancellation of Subscription and Payment sections set forth below in these Membership Terms. The Committed Membership Period shall be considered the full billing cycle for your Juan Prime Membership for which you are liable for even if you pay the fee on a month-to-month basis.
Prepaid, Gift, and Promotional Activation Codes. You may be given the opportunity to prepay for a period of one or more months of your Juan Prime Membership, or your Juan Prime Membership may have been paid for with an Activation Code with a set prepaid period at the time of Juan Prime Membership activation. At the conclusion of a prepaid period, unless you cancel prior to renewal and to the extent permitted by applicable law, your Juan Prime Membership will automatically continue on a month-to-month basis at the then-existing non-promotional price for your Juan Prime Membership. A Juan Prime Member who activates a Juan Prime Membership with an Activation Code will be required to complete Account Registration (as provided below), provide all required information, including up-to-date billing information at the time of activation, and otherwise comply with the Juan Prime Terms of Service, including these Membership Terms. Failure to provide all required Account Registration information will prevent you from successfully activating your Membership or using your Activation Code. Activation Codes have no cash value, even if tied to a set prepaid Membership period. Activation Codes have no property value. Activation Codes cannot be purchased or sold, redeemed for cash or credit or any other monetary value or currency, or used to pay debts. Activation Codes may not be assigned, transferred, traded, or pledged to any third party by the recipient except as may be expressly authorized by Juan Prime. Activation Codes cannot be transferred by operation of law, such as by inheritance, in bankruptcy, or in connection with a divorce. Activation Codes that are sold, transferred, or assigned may be rescinded, voided, or confiscated at Juan Prime’s discretion. Activation Codes are available only to the designated recipient at the time of issuance of the Activation Code and only if the recipient completes Account Registration and otherwise consents to and complies with the Juan Prime Terms of Service, including these Membership Terms. Juan Prime will decide disputes as to the owner of the Activation Code in its sole and absolute discretion.
Any individual who creates an account on the Juan Prime App but does not purchase a Juan Prime Membership and is not included under the account of a Juan Prime Membership Holder shall comply with Juan Prime’s Terms of Service as if they were a “Member” under such agreements and is subject to the Suspension/Termination by Juan Prime section below as if they were a Juan Prime “Member.”
Termination or Cancellation of Subscription
Cancellation of Juan Prime Membership. If you cancel your Juan Prime Membership, you may use your Juan Prime Membership until the end of the then-current period, and your Juan Prime Membership will not be renewed after that period expires. However, you will not be eligible for a prorated refund of any portion of the Juan Prime Membership fee paid for the then-current Juan Prime Membership period, subject to specific cancellation and refund rights listed below for certain Canadian residents. You will remain responsible for any outstanding fees for the remainder of the Committed Membership Period following any cancellation.
Suspension/Termination by Juan Prime. Juan Prime may immediately terminate or suspend your account and all or a portion of your Membership or your access to the Juan Prime App without notice if:
If Juan Prime determines, in its sole discretion, that your Juan Prime Membership is being accessed in a commercial setting or is for commercial use, Juan Prime reserves the right either (i) to terminate or suspend your Juan Prime Membership at any time by writing to you at the email address associated with your Juan Prime Membership, or (ii) to convert your Juan Prime Membership to a commercial subscription currently available to a Customer (as defined therein) using a Juan Prime Product subject to the Juan Prime Commercial Partner Standard Terms & Conditions of Purchase, which will be sent to you at the email address associated with your Membership. You understand and agree that conversion of a Juan Prime Membership to a commercial subscription may be subject to additional fees and requirements as provided to you by Juan Prime.
If we terminate or suspend your Juan Prime Membership or access to the Juan Prime App, your license to use any software or content provided in connection with the Juan Prime Membership is also terminated or suspended (as applicable). If your Juan Prime Membership or access to the Juan Prime App is terminated, Juan Prime has the right to immediately delete all data, files, and other information stored in or for your account without further notice. You must pay all charges up to and including the date of termination or suspension. In the case of a Committed Membership Period, you must pay all fees up to and including the last date of the Committed Membership Period. Should you wish to resume your Juan Prime Membership after any suspension, a restoration of service fee may apply. This fee includes all past-due unpaid charges and other fees.
To change or terminate your Juan Prime Membership, go to your Juan Prime Account Settings at or contact Juan Prime Member Support at +1(480) 210-4743.
Amount to be Charged. Juan Prime Membership Holders agree to pay the fee specified when they purchased their Juan Prime Membership (plus any applicable taxes and other charges). If the amount to be charged varies from the amount pre-authorized (other than due to the imposition of, or change in, applicable sales tax), Juan Prime Membership Holders have the right to receive, and we will provide, notice of the amount to be charged and the date of the charge before the scheduled date of the transaction, unless applicable law requires Juan Prime Membership Holders to consent to the change in price expressly. Any agreement you have with your payment provider governs your use of your specified payment method. You agree that we may accumulate charges incurred and submit them as one or more aggregate charges during or at the end of each billing cycle. Your failure to terminate and/or continued use of your Juan Prime Membership (including continued use of your Juan Prime Membership following the expiration of an Activation Code) reaffirms that we are authorized to charge you for that Juan Prime Membership. We may submit those charges for payment, and you will be responsible for such charges. This does not waive our right to seek payment directly from you.
Billing Authorization. You may be asked to provide a payment method (such as a credit, charge, or debit card number) that we accept, along with other payment information, to activate your Juan Prime Membership, including Juan Prime Memberships paid for with an Activation Code, along with other payment information. You represent and warrant that you have the legal right to use all payment method(s) you provide us. Your authorizations in this section also apply to our payment processors and other companies acting as billing agents for us. You hereby authorize us to charge your specified payment method on a monthly or annual basis, as applicable, in line with your Juan Prime Membership cycle or Committed Membership Period, in advance, for your Juan Prime Membership(s) and/or to place a hold on your payment method for any unpaid charges for your Juan Prime Membership(s). You authorize the issuer of your selected payment method to pay any amounts described herein without requiring a signed receipt. You agree that these Membership Terms shall be accepted as authorization to the issuer of the payment method to pay any amounts described herein without requiring a signed receipt from you. You authorize us to continue to attempt to charge and/or place holds for all sums described herein, or any portion thereof, to your payment method until such amounts are paid in full. You agree to provide updated payment information upon request, and at any time, the information you previously provided is no longer valid. You acknowledge and agree that neither Juan Prime nor any Juan Prime agent will have any liability whatsoever for any insufficient funds or other charges incurred by you due to attempts to charge and/or place holds on your specified payment method as contemplated by these Membership Terms. If you provide a debit card number instead of a credit card number, you authorize all charges described herein to be applied to such debit card unless and until you provide a credit card number.
Third-Party Payment Processors. You agree to pay us, through our payment processors , all charges at the prices then in effect for any purchase in accordance with the applicable payment terms presented to you at the time of purchase. You agree to make payment using the payment method you provide when you set up your account. We reserve the right to correct or instruct our payment processors to correct any errors or mistakes, even if payment has already been requested or received.
Bill Inquiries and Refunds. If you believe you have been billed in error for a Juan Prime Membership, please notify us within 60 days of the billing date by contacting Member Support at +1(480) 210-4743 or emailing firstname.lastname@example.org. Juan Prime will not issue refunds or credits after the expiration of this 60-day period, except where required by applicable law.
STATUTORY CANCELLATION RIGHTS (CERTAIN CANADIAN RESIDENTS ONLY)
You may cancel your Juan Prime Membership 10 days after you initially subscribe for any reason by sending Juan Prime a notice of cancellation to email@example.com.
Your Rights under the Consumer Protection Act 2002 You may cancel this agreement at any time during the period that ends ten (10) days after the later of the day you receive a written copy of the agreement and the day all the services are available. You do not need to give the supplier a reason for canceling during this 10-day period. In addition, there are grounds that allow you to cancel this agreement. You may also have other rights, duties, and remedies at law. For more information, you may contact the Ministry of Consumer and Business Services. To cancel this agreement, you must give notice of cancellation to the supplier, at the address set out in the agreement, by any means that allows you to prove the date on which you gave notice. If no address is set out in the agreement, use any address of the supplier on record with the Government of Ontario or the Government of Canada or is known by you. If you cancel this agreement, the supplier has fifteen (15) days to refund any payment you made and return all goods delivered under a trade-in arrangement (or refund an amount equal to the trade-in allowance).
Your Rights under The Consumer Protection and Business Practices Act You may cancel this contract at any time during the period that ends seven (7) days after the later of the day you receive a written copy of the contract and the day all the services are available (in calculating the 7 days, count only days on which the supplier is open for business). You do not need to give Juan Prime a reason for canceling during this period. In addition, other grounds allow you to cancel this contract. You may also have other rights, duties, and remedies at law. For more information, contact the Consumer Protection Division, Financial and Consumer Affairs Authority of Saskatchewan. To cancel this contract, you must notify Juan Prime, at 1427 Parkhill Drive Billings, MT 59102, USA, by personal service, by registered mail, or by any other means set out in the contract. If you cancel this contract, the supplier has fifteen (15) days to refund any payment you have made.
Juan Prime, Inc. 1427 Parkhill Drive Billings, MT 59102, USA